Sorry Time Warner, but I just gotta let go on you. I have been pretty patient, but here is a clue. I have had your service for three years now. I have a DVR, 3 cable boxes, Internet phone service, and turbo speed high speed Internet service. I am also an MMA fan, so I do order at least one PPV event every 1-2 months.
Yet for all of these services and bundles that Expire that cost me an average of $200/month, when I have a problem I have to go through a crazy rigmarole...
Time Warner Cable, who is an early adopter and is engaged in social media marketing, responded on my blog,
I was still a little miffed but definitely diffused. Time Warner reached out and offered a solution. I am starting to believe they are true blue. If you adopt a marketing strategy that not only encompasses social media marketing, but lends itself to blogging, you can help to diffuse these situations by letting people know that you are attainable by being transparently you. You can let consumers know about you and why you do what you do.
My Services Dig Deep
And, I'm really sorry to hear about your problems here. I tried to leave a comment here last night, but it didn't seem to take. If you don't mind emailing me your contact info and account information, we'll be happy to look into this and resolve your problems as quickly as possible.
Thanks,
Jeff Simmermon
Director, Digital Communications
Time Warner Cable
[email protected]
Twitter: jeffTWC